Terms and conditions
**Terms and Conditions for Screen Buyback Service by The Replace Base Ltd**
1. **Packaging and Transit Responsibility:** Customers opting to send damaged screens to The Replace Base Ltd are responsible for ensuring safe and secure packaging of the items. The Replace Base Ltd will not be liable for any damage or loss incurred during transit for screens sent by the customer.
2. **Collection Service Responsibility:** If the customer selects our collection service, The Replace Base Ltd assumes responsibility for any loss or damage during transit, provided that the items are well packaged.
3. **Collection Service Fee:** The collection service is available for a fee of £15 (inclusive of taxes), which applies to UK mainland only using the DPD courier service. This fee will be deducted from the final payment to the customer.
4. **Waiver of Collection Charge:** For orders valued over £2000 or comprising more than 150 screens that meet our approval criteria, the collection charge will be waived.
5. **Processing Time:** Items are generally processed on the day of delivery. However, customers should allow 1 full working day for the assessment of the screens.
6. **Assessment and Payment Process:** Upon receipt, screens will be individually unpacked, assessed, and tested under camera surveillance. A report will be generated and sent to the customer for approval. Following customer approval, payment will be processed or store credit allocated within 1 working day.
7. **Store Credit:** If the customer opts for store credit, it will be applied to their ReplaceBase account within 1 working day.
8. **Rejected Quotes and Return Charges:** If a quote is rejected by the customer, the screens can be returned. The return charge is £24 inclusive of tax, which includes the £15 collection fee. If the collection service was not used, the return cost is £9 inclusive of taxes.
9. **Non-Working Days:** The Replace Base Ltd is unable to test or process orders on weekends or bank holidays.
10. **Contact Details:** For any queries related to the screen buyback service, customers can contact us at buyback@replacebase.co.uk or call us at 01604924700.
11. **Order Amendment:** Once an order is approved, it cannot be cancelled or amended.
**Please Note:** These terms and conditions are subject to change, and customers are advised to review them periodically. By using the screen buyback service, customers agree to these terms.